Refund Policy | Roaming4You

Roaming4You Refund Policy

Roaming4You offers a voluntary 7-day period to request cancellation and a refund for an eSIM that remains unactivated and unused, subject to technical verification.

1. Digital delivery
Delivery normally takes place within a few minutes and, at the latest, within 48 hours after successful payment confirmation. The eSIM is considered delivered when the QR code or installation details are sent to the email provided, become available in the customer area, or are made available through an enabled digital channel. If 48 hours have passed and the eSIM is not available, contact info@roaming4you.com.

2. Voluntary refund within 7 days
You may request a refund during the 7 days following delivery or availability of the eSIM when all of these conditions are met: the request is received within the period, the eSIM has not been activated, no usage is recorded, and Roaming4You or its provider can verify the unactivated status. When the conditions are met, the refund will normally be made using the same payment method used for the purchase.

3. Activation and use
An eSIM is considered activated when the provider records the start of the plan, a first valid connection, or service usage. Receiving the QR code alone does not necessarily constitute activation. If the specific conditions of a plan state that validity begins on installation, that condition applies to that plan.

4. After 7 days or after activation
After 7 days from delivery, or once the eSIM has been activated or used, refunds are not provided for change of mind, trip cancellation, accidental purchase, choosing another provider, or non-use, unless there is an issue covered by this policy or a mandatory right applies.

5. Product not delivered, incorrect or defective
You may make a claim if the eSIM is not delivered within the stated maximum period, the QR code or installation details are invalid, the product does not match the plan purchased, or there is a confirmed technical issue attributable to the product or provider. Support will first try to resolve the issue through assistance, resending, reissuing, replacement, or an equivalent solution. If a confirmed issue cannot be resolved within a reasonable time, a full or partial refund may be approved as appropriate.

6. Device compatibility
Before purchase, you must check that the device supports eSIM, is carrier-unlocked, and can install a new profile. If there is an incompatibility and the eSIM remains unactivated and unused, the request may qualify under the voluntary 7-day period in this policy.

7. Duplicate, abusive or fraudulent requests
Roaming4You may reject a request where there are reasonable signs of fraud, false information, duplicate claims, or an attempt to refund a service that has already been activated or used.

8. How to request help or a refund
Write to info@roaming4you.com and include the order reference, purchase email, destination, plan, and reason for the request. We may ask for reasonable information to verify delivery, activation status, or the reported issue.

9. Mandatory rights
This commercial policy does not limit any mandatory consumer rights that apply under applicable law.

Last updated: 2026-10-01